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FAQ's

YouGo represents Your Payments at a Go and it is Qatar's first versatile mobile payments and trade stage. It gives you a chance to move cash quickly to anybody at zero cost using the YouGo Wallet. You can make cashless payment with our unique payment method "Scan & Pay" at a few spots like cabs, supermarkets, petrol stations, eateries, coffeehouses, multiplexes, and many more. You can likewise use YouGo to pay for online recharges, utility bill payments, book movie tickets or travel tickets in addition to other things on the YouGo application or site
1. Open your YouGo application

2. Tap on 'Register'

3. Enter your username, email address, password, mobile number that you need to use for YouGo.

4. Enter your First Name, Last Name

5. Tap on 'Proceed'

6. You have successfully created your account.
You can check the confirmation in 2 ways:

1. SMS from YouGo
2. Tap on bell icon for push notifications of your YouGo app
To include cash in your YouGo wallet pursue these straightforward advances


1. You may just change over your wallet money into e-cash by visiting any close by YouGo Retailer by paying them money and your mobile number


2. Or on the other hand, you can open your application and tap on Show QR code, Retailer can scan your QR code to include cash in your Wallet.


In a split second, your money will be in your YouGo Wallet



Additionally, you can add cash through credit/charge card and Net banking


1. Go to your 'YouGo App'


2. Tap on 'YouGo Wallet'


3. Tap on 'Add cash to YouGo Wallet'


4. Enter the sum you need to include your wallet and click on 'Add Money'


5. Select your method of the exchange debit/credit card and net banking


6. Enter account/card details and tap on 'Pay Securely'


7. Enter OTP that you will get on your mobile number


8. Money is added in your wallet
1. Tap on 'My Profile' on your menu tab on YouGo application
2. Select 'Change Password'
3. Enter your current password
4. Enter a new password and retype your new password in the box underneath Tap on 'Update'
With YouGo You can use a wide range of things, for example, online recharge, payments and much more thing. You should visit any of the close by retailers to recharge your YouGo Wallet essentially paying them money and it convert your money into e-cash, Also you can add from your Debit/Credit Card and Net banking and afterward you can make the most of Qatar's quickest online transactions and payment service
If you made transaction with less Points, make another Point Tranactions to complete. If you made transactions more and wanted to reverse the Points, you can request a reverse the Points from the merchant or contact us at info@yougo.qa
We will get back to you soon with the resolution.
Ask the merchant to reverse the Point. If the merchant is not able to do, please contact us at info@yougo.qa We will get back to you soon with the resolution.
Open ‘Notification – Bell Icon’ or in YOUGO Points option in Menu to check all previous Point Transactions with the merchant, Point made and order details.
Mobile phones are an inborn piece of our lives and with affiliation so is mobile recharge. Online mobile recharge gives you the freedom to recharge your mobile number whenever and from anyplace - be it from home, office, eatery or occasion and all you need is internet access. At the point when you consider simple recharge alternatives, YouGo is the best.
We additionally offer Bill Payments - Landline, Electricity, Water Bill payments should be possible easily. Join and appreciate incredible online bill payment benefits through yougo.qa. Data Card online recharge and bill payments for your mobile number should be possible easily on YouGo.

With a target of streamlining the mobile recharge process, YouGo gives you a chance to peruse through a rundown of data plans and make your pick contingent upon your utilization. Regardless of whether you are making a postpaid bill payment or a prepaid recharge, you would now be able to spare both time and vitality and have anticipates the tip of your fingers. With YouGo, you can remain associated and cause your online recharge anytime of the day. What's more, with the YouGo application for iOS and Android, you can likewise cause your online mobile recharge transactions through your phones.
• Open the YouGo App.
• Tap on Scan QR Code icon.
• Your camera will open to scan the merchant code
• Scan the merchant code
• Enter the Point and tap Proceed
• If you have sufficient balance in your YouGo Points System, the Points will be successful.
• If you do not have sufficient Points, you will be redirected to the add points details page, where you can add Points in your YouGo Point system visiting the retailer and then proceed.
• Confirmation SMS will be sent to you and merchant.
You can tap on the flash button on the top right while you scan the YouGo code.

 

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