This website[www.yougo.qa] / mobile application is owned and operated by YouGo Online Services Ecommerce  WLL (“us”, “we”, “our”), a limited liability company incorporated under the laws of the State of Qatar, with its registered office at P.O. Box 38131, Doha, Qatar. The term “you” refers to a user or viewer of our website / mobile application.


The use of our website / mobile application is subject to certain terms and conditions which are mentioned below. If you continue to browse and use the website / mobile application, you are agreeing to comply with and be bound by the following terms and conditions of use, andourPrivacy& Data Protection Policy and Cookies Policy. If the user does not agree with any part of the terms, conditions, and notices, they must not use the website/mobile application.


Account Information


You may be required to register with us in order to access certain services or areas of our website / mobile application. If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access. You must notify us in writing immediately if you become aware of any unauthorized use of your account or password. You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such failure. You must not use any other person’s user ID and password to access our website / mobile application.


You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. We reserve the right, in our sole discretion, to refuse service, terminate accounts, remove or edit content, or cancel orders at any time without notice.


Personal Use


The user agrees and undertakes not to sell, trade, resell or exploit for any commercial purposes, any portion of the services offered by us. For the removal of doubt, it is clarified that the website/mobile application is not for commercial use but is specifically meant for personal use only.


Age Restriction


Our website / mobile application is not intended for or targeted at children under 18 years of age. If you are under 18, you are not allowed to make a transaction on our website / mobile application. It is the duty of the legal guardians of all persons below 18 to ensure that their wards do not make a transaction on our website / mobile application without their supervision.


Privacy& Data Protection Policy and Cookies Policy


The user hereby consents, expresses and agrees that he has read and fully understands the Privacy& Data Protection Policy and Cookies Policy of our website / mobile application. The user further consents that the terms and contents of such Privacy& Data Protection Policy and Cookies Policy are acceptable to him. Please refer the related link to view our Privacy& Data Protection Policy and Cookies Policy.

Payment Disclaimer

Yougo Payment Disclaimer click here

Intellectual Property


YouGo for Commerce and Marketing WLL is the sole owner or lawful licensee of all rights to the website / mobile application and its content. The website/mobile application embodies trade secrets and intellectual property rights protected under relevant copyright and other laws. No right is granted to anyone to use our name and/or logo and other details associated with the website / mobile application.


The content of the website / mobile application includes, but is not limited to, the design, layout, look appearance and graphics. Any unauthorized reproduction, publication, further distribution or public exhibition of the materials provided on the website / mobile application, in whole or in part, is strictly prohibited. No materials from the website/mobile application may be copied, reproduced, modified, republished, transmitted, sold, transferred, streamed, distributed or otherwise exploited for commercial or non-commercial purposes without our prior written permission. Unwarranted modification of data and information within the content of the website/mobile application is not permitted. All trademarks reproduced in this website / mobile application, which are not the property of, or licensed to the operator, are duly acknowledged.




We have endeavored to ensure that all the information on the website / mobile application is correct, but we neither warrant nor make any representations regarding the quality, accuracy or completeness of the information, including that of any data, product or service referred to therein. Neither we nor any third parties provide any warranty, express or implied, concerning the website / mobile application and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website / mobile application.


Your use of any information or materials on the website/mobile application is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the website / mobile application meets your specific requirements.


Every effort is made to keep the website/mobile application up and running smoothly. However, we take no responsibility for and will not be liable for the website/mobile application being temporarily unavailable due to technical issues beyond our control.


Unlawful Use


Unauthorized use of the website/mobile application may give rise to a claim for damages and/or be a criminal offense. As a condition of the use of the website / mobile application, the user warrants that they will not use the website / mobile application for any purpose that is unlawful or illegal under any law for the time being in force within or outside Qatar. In addition, the website / mobile application shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party’s use and/or enjoyment of the website / mobile application. The user shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for through the website / mobile application.


You must not use our website/mobile application in any way that causes, or may cause, damage to the website/mobile application or impairment of the availability or accessibility of the website / mobile application, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website / mobile application to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.


You must not use our website / mobile application to transmit or send unsolicited commercial communication. You must not use our website / mobile application for any purposes related to marketing without our express written consent.


Linked Websites


The website/mobile application may contain links to other websites / mobile applications. The presence of such links does not signify that we endorse the websites / mobile applications. We have no responsibility for the content of the linked websites / mobile applications or any form of transmission, whatsoever, received by the user from any linked websites / mobile applications.


We do not endorse any advertiser on our website / mobile application in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.




The user agrees to indemnify, defend and hold harmless Us and our officers, directors, employees etc. from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or maybe payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the user pursuant to this Terms and Conditions.


Limitation of Liability


We assume no responsibility whatsoever for any damages resulting from the use of (or inability to use) the website / mobile application, including damages caused by malware, viruses or any incorrectness or incompleteness of information on the website / mobile application, unless such damage is the result of any wilful misconduct or gross negligence on our part.




In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, and such determination shall not affect the validity and enforceability of any other remaining provisions.




We have the right to modify or discontinue, temporarily or permanently, the services offered through our website / mobile application, and/or to refuse or restrict anyone from access to the services, with or without notice and in our sole discretion. We shall not be liable for any modification, suspension or discontinuance of the services.


We reserve the right to amend these Terms and Conditions under which the services are offered through the website / mobile application, including but not limited to the charges for the services provided through the website / mobile application. You are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing the use of the website / mobile application. By continuing to use or access the services after the revisions come into effect, you agree to be bound by the revised Terms and Conditions.




We are allowed to assign, transfer and subcontract our rights and/or obligations under these Terms and Conditions without any notification. However, you are not allowed to assign, transfer or subcontract any of your rights and/or obligations under these Terms and Conditions.


Entire Agreement


These Terms and Conditions and any policies or operating rules posted by us on the website / mobile application relating to the services constitute the entire agreement and understanding between you and us and govern your use of the services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).


Governing Law


These Terms and Conditions shall be governed by and constructed in accordance with the laws of the State of Qatar and any disputes arising in relation to the Terms and Conditions shall be subject to the exclusive jurisdiction of the Qatar courts.


Flight Cancellation and Refund Policy


During the Booking of the Flight it is mentioned that whether a flight is ticket is refundable or non-refundable.We can accept refund requests only if All the conditions listed below have been met:


  • you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds.

  • we have sent an acknowledgment of your Cancellation and Refund request with details of Amount to be refunded.

  • we can secure waivers from airlines to process this requested cancellation and refund.


All cancellations must be done 96 hours prior to the date of departure. Only if the canceled flight is refundable then it will be applicable for a refund.

The Refund timelines depend upon the airlines.

All refund requests are processed in a sequential format.

Once you make a refund request from the application, we will then send you an email notification that your request has been received.

This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a refund number.

Upon receipt of your request we will work with the airlines to generate a waiver based on airline and other airline rules and notify you of the airline decision.

Our services fees associated with the original booking are not refundable.

Please note that we are dependent on the airlines for receiving the requested refunds. Once the refund has been approved by the airline it may take additional time for this to appear on your credit card statement. Generally, all airlines will charge a penalty for refund. This entire process may take 60-180 days from receipt of your request to receiving credit on your statement.

Yougo will charge a post-ticketing services fee, as applicable.

All refund fees are charged on the per booking bases.

It is mandatory to contact us for all refunds, as the airline will not be able to refund your tickets booked at Yougo. 



Contact us


If you have any questions or enquiries about the Terms and Conditions, please contact us via email at [email protected]